We are so sorry that many players encountered the problem about claiming newbie gift yesterday. We have been working on it since then and have fixed the problem as soon as possible. Now, all players can go claim your newbie gift again by starting from getting redeem code. Please follow the guide here:  http://geo.gamemily.com/en/html/news/2011-04-26/20110426040336.shtml
 
Again, we are so sorry for the inconvenience. May you have fun on Gamemily!
 
Gamemily Operating Team
2011-4-28